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HELP CENTRE

Find answers, troubleshoot issues, and get the most out of your streaming experience — we're here to help.

Answers to common quesitons

Frequently Asked Questions

Everything You Need to Know Before You Start Streaming with Visum
What devices can I use to stream Visum?
You can enjoy Visum on a wide range of devices, including Smart TVs, Android and iOS smartphones, tablets, laptops, and desktop computers. All you need is an internet connection!
Can I watch Visum content from anywhere in the world?
Yes! Visum offers global streaming access. Whether you're at home or traveling, you can enjoy unlimited TV and movies anytime, anywhere.
Is there a contract or long-term commitment?
No contracts here! Visum offers flexible month-to-month or annual plans, so you can enjoy your favorite content without being tied into a long-term commitment.
How do I get started with Visum?
Simply choose a plan that suits you on our page, and then contact our team to set up your account. It’s quick, easy, and you'll be streaming in no time.
What internet speed do you recommend?
We recommend internet with a minimum of 15Mbp/s download speed for uninterrupted, full HD streaming.
Should I use a VPN for this service?
We would highly recommend using a VPN service alongside IPTV, to ensure a seamless and uninterrupted experience.
What should I do if I need help or have technical issues?
Our friendly support team is ready to assist you. If you need help, just visit our page, email us at or call us at +44 7907 992403.
Get setup on your favourite device

device Setup Guide

Firestick

  1. Go to Settings > My Fire TV > Developer Options and enable Apps from Unknown Sources.
  2. Return to the home screen and install the Downloader app from the Amazon Appstore.
  3. Open Downloader and enter the URL provided in your setup instructions to download the TiviMate APK.
  4. Install the APK and launch TiviMate.
  5. Enter your IPTV login or M3U playlist to activate the service.

Smart TV

  1. For LG TVs, install IBO Player from the LG Content Store.
  2. For Samsung TVs, search and install IPTV Smarters Pro from the Samsung App Store.
  3. For Sony / Android TVs, download TiviMate via the Google Play Store.
  4. After installation, open the app and input your IPTV details to get started.

Android

  1. Open the Google Play Store and search for TiviMate.
  2. Install the app and open it.
  3. Input your M3U playlist or login credentials to access your channels.

iOS (iPhone / iPad)

  1. Go to the App Store and download IPTVX.
  2. Launch the app and follow the prompts to add your IPTV account using the provided playlist or login info.

Windows

  1. Download IPTV Smarters for Windows from the official IPTV Smarters website.
  2. Run the installer and complete the setup.
  3. Launch the application and enter your service credentials or playlist URL.

Still need help?

Can’t find what you’re looking for? Our support team is here to help you 24/7 with any questions or setup assistance. Reach out to us anytime.
Contact us