Last Updated: 25/04/2025
Visum (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our Services.
1. Who We Are
Visum is a digital service provider acting as a reseller of international television streaming services.
We operate https://www.visum.tv/ and related platforms.
If you have any questions about this policy, please contact us at:
Email: support@visum.tv
Phone: +447907 992403
2. Information We Collect
We may collect the following types of personal information:
a. Information You Provide to Us
- Name, email address, and contact information
- Payment and billing details (processed via third-party providers)
- Account login credentials
- Preferences and customer support communications
b. Automatically Collected Data
- IP address
- Browser type and device information
- Usage data (e.g., pages visited, time spent, clickstream)
- Location data (via IP-based geolocation)
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience and analyse usage. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use your data to:
- Provide and operate our Services
- Process transactions and manage subscriptions
- Communicate with you about updates, support, and promotions
- Monitor and improve our Site’s performance and security
- Comply with legal obligations
4. Legal Bases for Processing (GDPR Users)
We process your personal data under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., fraud prevention, service improvement)
5. Sharing Your Information
We may share your information with:
- Third-party service providers (e.g., payment processors, cloud hosting)
- Content Providers to activate or manage your streaming services
- Law enforcement or government authorities if required by law
- Business partners in the case of a merger, acquisition, or asset transfer
We do not sell your personal information to third parties.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence. Where applicable, we ensure safeguards such as Standard Contractual Clauses (SCCs) to protect your data.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise these rights, contact us at support@xstream-tv.com.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law. When no longer needed, data will be securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. If changes are material, we will notify you via the Site or email. Continued use of the Services indicates your acceptance of the updated Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Visum Privacy Office
Email: support@visum.tv
Phone: +447907 992403